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Experience Excellence Survey
Fix Problems Before They Tank Your CSI Score
You only hear about problems AFTER customers leave bad reviews or tank your CSI scores. By then, it's too late.
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Catch Problems Before They Become Bad Reviews
Immediate Post-Visit Feedback
Our AI collects feedback instantly after every sale and service visit, flagging negative responses before customers leave.
15-20% CSI Score Improvement
Solve problems immediately while they're still fixable, preventing issues from escalating into public complaints.
Stronger Customer Relationships
Show customers you care by proactively addressing their concerns, leading to better retention and loyalty.
Frequently Asked Questions
How does the survey process work?
You provide us with customer data and key moments for outreach based on your dealership's processes. Our AI then engages these customers to collect feedback, and automatically routes critical responses to the appropriate team members for immediate action.
What happens when issues are identified?
The system immediately alerts relevant team members about potential issues, allowing for quick resolution before they impact CSI scores. This proactive approach helps maintain high customer satisfaction levels.
How do you ensure high response rates?
Our AI uses personalized, well-timed outreach to make the feedback process easy and engaging for customers. We follow up appropriately to maximize response rates without being intrusive.
What results can we expect?
Dealers typically see a 15-20% improvement in CSI scores through better feedback collection, faster issue resolution, and systematic performance optimization.
Don't wait for bad reviews.
Catch problems while you can still fix them.
